Before we leave your site, we will ensure your staff is adequately trained to handle the vast majority of situations or issues that may arise. We start with a thorough training of a small group of power users. These users can then serve as a readily available resource to the rest of your staff during and after go-live. Then, just prior to and during go-live, we ensure the rest of your staff are familiar with the common features of the system by shadowing them for a period of time as they go about their duties. If a question arises, we stand ready to provide an immediate answer, which helps reduce the frustration users feel when they cannot get an answer when they need it.
We offer several flexible training options, so be sure to ask your sales consultant what they recommend for you.
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