“We found great value in the InSites solution.
It positively impacts how we provide care and
service in so many ways.”
- Kim Webster, Director of Senior Care for The Alton Memory Care

Situation
Stuart Co. manages 35 housing sites that encompass senior living options as well
as multi-family options. Stuart Co. also owns their own homecare agency to serve its
assisted living and memory care residents. The Alton Memory Care, located in St. Paul,
Minnesota, provides a person-centered, homelike living environment for the specialized
needs and services for over 40 residents with memory loss. A core goal during the
design of this new community was creating an environment where care giving staff could
understand and recognize the needs of the residents immediately, and therefore allow
The Alton staff to deliver a more personalized and superior level of care. “We knew that
technology would play a major role in embracing our holistic approach to resident care.
This includes excellent healthcare services, increased resident independence, more
staff-resident interaction, and close involvement with the family,” explains Kim Webster,
Director of Senior Care for The Alton Memory Care. “That is why we were looking for
an innovative system that would provide noninvasive resident call and communication
capabilities and allow us to automatically monitor and report on day-to-day residents’
and staff activities,” Webster adds. It was also important that the solution would tie
together existing systems already in place at The Alton.

Solution
The choice of the Intelligent InSites Visibility Platform™ solution quickly became clear.
“It is truly an ‘all-inclusive’ solution. Plus, its flexibility allows ease in changing processes
or systems as needed,” explains Webster. The solution combines leading locationsensing
devices and web-based software which provide significant improvements in
resident care and staff effectiveness. The real-time locating and communication
system uses small pendants to monitor the
presence of residents and sta members within the community. Each pendant includes
a button the residents or sta press when they need assistance. The system also includes
configurable rules that enable alerts to be routed and, if necessary, automatically
escalated to notify the appropriate sta member via their mobile PDA. This feature is
utilized, for example, to protect residents with Alzheimer’s from wandering from the
community, promoting the independence of the residents while ensuring their safety.
Additionally, sta are now able to access their existing clinical and billing software,
Residex, through the InSites mobile PDA. This means that personnel is able to access
resident healthcare information from anywhere in the community with just a few taps
on their PDA. According to Webster, with appropriate training the sta quickly feels
comfortable with the solution and daily use of the solution does not require involving
the IT support.

Benefits
“We love how integrated and expandable the InSites solution is. Our sta can instantly
receive resident calls, look up a resident’s allergies, or request help from another sta
member via their PDA,” explains Webster. Another benefit of the Intelligent InSites
system is its ability to track and report on response times to resident calls, activities
attended, sta -resident contact time, and the residents’ general mobility. The information
is then utilized to ensure proper billing for services and to create more e ective sta
schedules and task assignments. Additionally, having instant access to information
allows The Alton to provide a comprehensive overview of residents’ activities to their
families. “When the family members want to see the types of activities and level of
attention their loved one is receiving, we can simply retrieve this information from the
InSites solution, instead of scrambling to find it in the pile of hand-written reports,”
points out Webster. Thanks to this advanced system, accurate and timely information
can be provided with no added e ort, allowing families to stay up-to-date and be a part
of the care team, while at the same time not taking away from the time sta spend with
residents. “The InSites solution helps us to run operations more efficiently and ensure
the high quality standards of our community. Most importantly, it improves the quality
of life and safety for our resident. I most definitely recommend it to other memory care
centers and assisted living facilities,” Webster concluded.